THE PHONE NUMBER FOR AFTER HOURS PICKUPS IS 387 61 990 900. THE CUSTOMER MUST RESERVE THIS SERVICE AT LEAST 24 HOURS IN ADVANCE. AN EMPLOYEE WILL BE THERE TO MEET THE CUSTOMER. THE AFTER HOURS PICK UP FEE IS 20 EUR PLUS VAT. . THE CUSTOMER MUST CALL 387 61 990 900 TO SCHEDULE AN AFTER HOURS RETURN WITH THE ENTERPRISE LOCATION. THE CUSTOMER MUST RESERVE THIS SERVICE AT LEAST 24 HOURS IN ADVANCE. AN EMPLOYEE WILL BE THERE TO MEET THE CUSTOMER, CHECK IN THE VEHICLE AND CLOSE THE CONTRACT. THE AFTER HOURS DROP OFF FEE IS 20 EUR PLUS VAT.

ALL DRIVERS MUST BE AT LEAST 21 YEARS OF AGE OR OLDER. DRIVERS 21-22 MAY ONLY RENT MINI MDMR, ECONOMY - EDMR. DRIVERS MUST BE AT LEAST 23 YEARS OF AGE TO RENT A COMPACT - CDMR AND CDAR, INTERMEDIATE - IDMR, IFMR AND IVMR, FULL SIZE - FVMR. A FEE OF 15.00 EUR PER DAY APPLIES TO DRIVERS 21-22 YEARS OF AGE WHEN RENTING CDMR, CDAR AND IDMR. THE MAXIMUM AGE IS 75 YEARS FOR ALL CAR CATEGORIES.

"COLLISION DAMAGE -CDW- COVERS THE VEHICLES LIABILITY AND FIRE WITH A DEDUCTIBLE AMOUNT. CDW DOES NOT PROVIDE ANY COVERAGE CONCERNING DAMAGES TO THE UNDERSIDE OF THE VEHICLE, INSIDE OF THE VEHICLE-SALOON,WINDSHIELDS, MIRRORS AND TIRES. ANY DAMAGE CAUSED DUE TO DRIVER NEGLIGENCE AND-OR IN BREACH OF THE ROAD CIRCULATION CODE WHICH IS THE DRIVING LAWS OF THE RENTAL COUNTRY IS THE RESPONSIBILITY OF THE RENTER AND NOT COVERED BY CDW. THE ACCIDENT STATEMENT SHOULD ALWAYS BE SUPPLEMENTED SO THAT THE INSURANCES COVERAGE WILL BE IN EFFECT. IN CASE OF CAR ACCIDENT AND DAMAGES POLICE REPORT IS MANDATORY. WITHOUT A POLICE REPORT THE CLIENT TAKES FULL RESPONSIBILITY.CDW FOR EDMR IS 4 EUR PER DAY WITH A 500 EUR DEDUCTIBLE. CDW FOR MDMR, CDMR, CDAR, IDMR IS 5 EUR PER DAY WITH A 700 EUR DEDUCTIBLE.CDW FOR IVMR, IFMR AND FVMR IS 6 EUR PER DAY WITH A 900 EUR DEDUCTIBLE. THE RATES LISTED DO NOT INCLUDE VAT. "

ONE WAY DROPS ARE ALLOWED TO THE FOLLOWING LOCATIONS WITH A MINIMUM ADVANCE NOTICE OF 24 HOURS. THE LISTED DROP FEES WILL APPLY- MOSTAR-BOSNIA 35 EUR ZAGREB-CROATIA 175 EUR DUBROVNIK-CROATIA 150 EUR SPLIT-CROATIA 175 EUR ZADAR-CROATIA 225 EUR.

COST OF RENTAL INCLUDES UNLIMITED MILEAGE, SLP THIRD PARTY LIABILITY INSURANCE, AIRPORT FEES AND VAT. ADDITIONAL PROTECTION PRODUCTS MAY BE PURCHASED. ADDITIONAL PROTECTION COVERAGES MAY BE PURCHASED. ALL EXTRA EQUIPMENT, SPECIAL EQUIPMENT, AND PROTECTION PRODUCTS ARE NOT INCLUDED IN THE PACKAGE AND ARE SUBJECT TO VAT.

REFUELING CHARGES-FULL TO FULL. ALL VEHICLES ARE DELIVERED WITH A FULL TANK AND MUST BE RETURNED IN THE SAME CONDITION. IN CASES WHEN THE VEHICLE IS RETURNED WITH LESS THAN A FULL TANK THE DIFFERENCE WILL BE CHARGED ACCORDING TO THE OFFICIAL RATE OF ENTERPRISE-RENT-A-CAR BOSNIA HERZEGOVINA. FEES FOR TANK SERVICES ALSO APPLY, COST 10 EUR PLUS VAT.

SUPPLEMENTARY LIABILITY INSURANCE SLI- THIRD PARTY INSURANCE-REQUIRED BY LAW- FREE OF CHARGE. COVERAGE LIMITS- A. THIRD PARTY BODILY INJURY OR DEATH UP TO 500,000 EUR, B. THIRD PARTY PROPERTY DAMAGE 175,000 EUR.

CROSS BORDER POLICY - CROSS BORDER RENTALS ARE ALLOWED WITHIN THE EUROPEAN COUNTRIES EXCEPT WITHIN AL, BY, BG, CZ, RO, RU, TR, UA AND KOSOVO. A PRIOR WRITTEN AUTHORIZATION IS REQUIRED. THERE IS ALSO AN INSURANCE PREMIUM FEE THAT APPLIES DEPENDING ON THE LENGTH OF THE TRIP AND THE COUNTRY. THE GUARANTEE IS EQUAL WITH THE BUYING VALUE OF THE RENTED CAR. THIS KIND OF RENTALS SHOULD BE REQUESTED AT LEAST 7 WORKING DAYS PRIOR TO THE PICKUP DATE. PLEASE CONTACT WITH THE RESERVATIONS DEPARTMENT FOR FURTHER INFORMATION. PROCESS OF PUBLICATION OF GREEN CARD- MINIMUM TIME OF PUBLICATION OF A GREEN CARD IS 7 WORKING DAYS. CHARGE 50.00 EUR. THE GREEN CARD COVERS THE RENTED VEHICLE WITH BASIC INSURANCE ,T.P.I., AS LONG AS IT REMAINS IN THE BORDERS OF THE COUNTRY FOR WHICH IT IS ISSUED. ROAD ASSISTANCE OR CAR REPLACEMENT WHILE DRIVING ABROAD IS NOT AVAILABLE. THE RATES ABOVE DO NOT INCLUDE VAT.

COVERS THE DRIVER OF THE VEHICLE UP TO THE AMOUNT OF 4000 EURO IN CASE OF DISABILITY OR 2000 EURO IN CASE OF DEATH. DAILY CHARGE- 2 EURO FOR ALL CAR GROUPS. THE RATES ABOVE DO NOT INCLUDE VAT.

ACCEPTED METHODS OF PAYMENT- CREDIT CARDS- AMEX, DINERS, MASTERCARD, AND VISA ARE ACCEPTED.SECURITY DEPOSITS- FOR EACH RENTAL A CREDIT CARD-VISA, MASTERCARD, DINERS, OR AMEX-IS REQUIRED. DEPOSIT FOR CAR CATEGORIES - EDMR - 500 EUR MDMR, CDMR, CDAR, IDMR -700 EUR IVMR, IFMR,FVMR, AND XDMR -1,000 EUR CASH DEPOSITS ARE NOT ACCEPTED. PERSONAL CREDIT CARD NOT CASH CARD MAESTRO AND CASH OR DEBIT CARD CANNOT BE USED AS GUARANTEE CARD BUT CAN BE USED FOR THE PAYMENT OF THE RENTAL.

ENTERPRISE RENTAL LOCATIONS DO NOT PROVIDE DIRECT ROADSIDE ASSISTANCE TO THE CUSTOMER. THIS ASSISTANCE IS PROVIDED BY BIHAMK ON BEHALF OF ENTERPRISE. THIS SERVICE IS AVAILABLE 24-7 BY CALLING TEL. 387 61 990 900 WITHIN THE COUNTRY OF RENTAL. ROADSIDE ASSISTANCE MAY INCLUDE JUMP STARTING, TOWING A VEHICLE, HELPING TO CHANGE A FLAT TIRE, PROVIDING A SMALL AMOUNT OF FUEL WHEN A VEHICLE RUNS OUT OF IT, PULLING OUT A VEHICLE THAT IS STUCK IN SNOW OR HELPING PEOPLE WHO ARE LOCKED OUT OF THEIR CARS, DELIVERING NEW PAIR OF KEYS-FEE FOR LOST KEYS WILL APPLY. THESE SERVICES ARE FREE OF CHARGE WITHIN 10 KM OF OUR STATIONS. SERVICES PROVIDED OUTSIDE THE RANGE OF 10 KM FROM OUR STATIONS WILL INCUR A FEE. ROADSIDE ASSISTANCE SERVICES ARE NOT AVAILABLE WHERE, UNDER INITIAL INSPECTION, IT CAN BE REASONABLY DETERMINED THAT THE VEHICLE HAS UNDERGONE MAJOR BODY MODIFICATIONS, HAS BEEN PARTICIPATING IN ANY FORM OF MOTOR SPORT, THE DRIVER HAS BEEN ENGAGED IN UNLAWFUL ACTIVITY, THE DRIVER IS UNDER THE INFLUENCE OF ALCOHOL OR DRUGS, IF THE DRIVER HAS LEFT THE SCENE OF AN ACCIDENT IN WHICH HE PARTICIPATED, IF THERE IS NO POLICE RECORD OF THE CAR ACCIDENT OR WHERE THERE IS A PERCEIVED SAFETY RISK IN SUPPLYING ANY OF THE SERVICES. REMOTE AREAS- IN REMOTE AREAS YOU MAY EXPERIENCE DELAYS IN OBTAINING ROADSIDE ASSISTANCE REMOTE AREAS ARE DEFINED AS AREAS THAT ARE SPARSELY POPULATED AND WHERE NORMAL AUTO CLUB SERVICES ARE NOT READILY AVAILABLE. TOWING- IF THE SERVICE PROVIDER IS UNABLE TO MOBILIZE YOUR VEHICLE FROM THE BREAKDOWN SITE, THEN TOWING WILL BE SUPPLIED. COLLISION ACCIDENT- IF YOUR VEHICLE IS DAMAGED AS A RESULT OF A COLLISION OR IMPACT WITH ANY OBJECT, WHETHER CAUSED BY MECHANICAL FAILURE OR FOR ANY OTHER REASON OR INCIDENT INCLUDING FIRE, TOWING ASSISTANCE CAN BE ARRANGED AT THE DRIVERS EXPENSE. UNATTENDED VEHICLES- THE DRIVER, OR A REPRESENTATIVE, MUST WAIT WITH THE VEHICLE UNTIL THE SERVICE PROVIDER ARRIVES. UNATTENDED VEHICLES WILL NOT BE SERVICED UNDER ANY CIRCUMSTANCES. WHERE THE DRIVER HAS ELECTED AN AUTHORIZED REPRESENTATIVE, THE REPRESENTATIVE MUST HOLD A CURRENT DRIVERS LICENSE IN CASE THE VEHICLE IS REQUIRED TO BE MOVED. WHERE THE VEHICLE IS FOUND TO BE UNATTENDED, ANY SUBSEQUENT CALLS FOR ASSISTANCE WILL BE AT THE DRIVERS EXPENSE.

RENTER REQUIREMENTS - ALL DRIVERS ,INCLUDING ADDITIONAL DRIVERS, MUST PRODUCE AT THE TIME OF RENTAL A VALID INTERNATIONAL OR EUROPEAN UNION DRIVING LICENSE VALID FOR AT LEAST 24 MONTHS, IDENTITY CARD OR PASSPORT WITH PHOTO AND A MAJOR DEBIT OR CREDIT CARD IN THEIR NAME. INTERNATIONAL DRIVING PERMIT REQUIRED WITH ALL NON-EUROPEAN LICENSES IF THE DRIVING LICENSE IS WRITTEN IN A LANGUAGE OR CHARACTERS DIFFERENT TO THOSE OF THE RENTING COUNTRY. PLEASE NOTE, WE RESERVE THE RIGHT TO REQUEST ADDITIONAL ID OR CONDUCT FURTHER IDENTIFICATION CHECKS IF NEEDED.

OUR COUNTER IS LOCATED 10 METERS ACROSS FROM THE EXIT GATE, ON THE FIRST FLOOR INSIDE THE TERMINAL BUILDING.NO SHUTTLE IS REQUIRED.

"SUPPLEMENTARY LIABILITY PROTECTION SLP- THIRD PARTY LIABILITY -REQUIRED BY LAW- FREE OF CHARGE. COVERAGE LIMITS- A. THIRD PARTY BODILY INJURY OR DEATH UP TO 500,000 EUR, B. THIRD PARTY PROPERTY DAMAGE 175,000 EUR. "