After Hours Service Pickups- After hours pickup service is not available at this location. After Hours Service Drop- Drive to level 2 of the car park and park in the designated parking bays. Ensure you leave your ticket on the dashboard of the vehicle and place your keys in the drop box in front of the office on ground floor.

Minimum driver age of 21 years old. There is no maximum age, however under 25 years old will only be able to reduce their damage liability to AUD 330.00. A young driver surcharge of AUD 14 per day which excludes Location Fee and GST applies to all Drivers aged between 21-24 years old. Drivers aged between 21-24 are restricted to vehicles ECMR, ECAR, CDAR and IDAR only. All drivers must have held their licence for a minimum of 1 - one - year. If any driver is on a probationary licence there is an additional Probationary Licence Fee of AUD 17 per day which excludes Location Fee and GST.

The Renter must not use the Vehicle outside the Permitted Area of Use. If the renter takes the Vehicle outside the Permitted Area of Use their Liability for any loss or damage will increase and any optional damage waiver selected void. For Vehicles rented in Queensland, New South Wales, Australian Capital Territory, Victoria, Tasmania and South Australia, the permitted area of use does not include Western Australia or the Northern Territory. Vehicles may not be driven above the snow line from June to October, on beaches, in watercourses or rivers. Permitted Area of Use” means the area in which the Vehicle may be driven. The Permitted Area of Use is limited as follows 1. For those Vehicles-hired outside the Northern Territory and Western Australia, the Permitted Area of Use does not include the Northern Territory or Western Australia. 2. For those Vehicles hired from the Northern Territory, the Permitted Area of use does not include any other States or Territories of Australia. 3. For those Vehicles hired in the Northern Territory, the Permitted Area of use does not include driving on the road to Jim Gorge and Twin Falls or north of the Oodnadatta Track including the following areas: Mount Dare, Dalhousie Springs, Witjira National Park and Pedirka Desert. 4. For those Vehicles hired from Western Australia, the Permitted Area of Use does not include any other states or Territories of Australia and does not include any place further north or East than Exmouth or further east than Kalgoorlie-Boulder Township or Esperance. 5. The Permitted Area of Use in Queensland does not include any place further north than Cooktown or in a westerly direction beyond Chillagoe and Georgetown. The Permitted Area of Use does not include the Bloomfield Track coastal route between Cape Tribulation and Cooktown or Fraser Island and Stradbroke Island. 6. The Permitted Area of Use in South Australia does not include any place further north than Wilpena or in a westerly direction beyond Ceduna.

All vehicles rented come with a standard cover as below- Enterprise- Ecomony ECAR or ECMR, Compact CDAR, Intermediate or Midsize IDAR, Fullsize FCAR 2,750 AUD Intermediate or Midsize SUV IFAR, Fullsize FDAR, Premium Van PVAR 3,300 AUD Enterprise- Ecomony ECAR or ECMR, Compact CDAR, Intermediate or Midsize IDAR, Fullsize FCAR 22 AUD excluding Location Fees and GST per day reduces your damage liability to 440 AUD Intermediate or Midsize SUV IFAR, Fullsize FDAR, Premium Van PVAR 24 AUD excluding Location Fees and GST per day reduces your damage liability to 440 AUD.

Possible to and from most locations. One way drop fees apply for all valid one-way rentals in Australia. No one ways into or out of Northern Territory, Western Australia and Tasmania In the event that the renter returns the vehicle to a location that differs from the one noted on the original rental agreement, then RedSpot Car Rental reserves the right to charge a relocation fee based on the KM distance table below. From 01 KMS - To 50 KMS - Charges -ex Location Fee and GST- 40.00 AUD From 51 KMS - To 250 KMS - Charges -ex Location Fee and GST- 250.00 AUD From 251 KMS - To 500 KMS - Charges -ex Location Fee and GST- 500.00 AUD From 501 KMS - To 750 KMS - Charges -ex Location Fee and GST -800.00 AUD From 751 KMS and up - Charges -ex Location Fee and GST- 1000.00 AUD-max charge

Vehicles are supplied with a full tank of fuel. Where a vehicle is returned with less than a full tank of fuel, the renter will be charged for fuel and a refueling fee. A minimum refueling charge of 25.00 AUD applies if a fuel top up is required. A pre-paid fuel option is available at time of collection at a discounted rate per liter. All fuel charges must be settled by the renter.

TIRE and WINDSHIELD PROTECTION - This reduces the renters financial liablity against damage to Windscreens, Headlights, Tyres and Overhead to Zero. A daily premium of 6.50 AUD for all car groups applies. WHTO cover does not cover damage caused by a person stepping, standing or sitting on the roof or any other panel of the Vehicle or by loading or unloading goods. The renters liability for Damage to the roof of the Vehicle caused by loading or unloading goods including surf craft is not covered or limited.

The Renter must not use the Vehicle outside the Permitted Area of Use. If the renter takes the Vehicle outside the Permitted Area of Use their Liability for any loss or damage will increase and any optional damage waiver selected void. For Vehicles rented in Queensland, New South Wales, Australian Capital Territory, Victoria, Tasmania and South Australia, the permitted area of use DOES NOT include Western Australia or the Northern Territory. Vehicles may not be driven above the snow line -from June to October-, on beaches, in watercourses or rivers. Permitted Area of Use means the area in which the Vehicle may be driven. The Permitted Area of Use is limited as follows 1. For those Vehicles-hired outside the Northern Territory and Western Australia, the Permitted Area of Use does not include the Northern Territory or Western Australia. 2. For those Vehicles hired from the Northern Territory, the Permitted Area of use does not include any other States or Territories of Australia. 3. For those Vehicles hired in the Northern Territory the Permitted Area of use does not include driving on the road to Jim Jim Gorge and Twin Falls or north of the Oodnadatta Track including the following areas- Mount Dare, Dalhousie Springs, Witjira National Park and Pedirka Desert. 4. For those Vehicles hired from Western Australia, the Permitted Area of Use does not include any other states or Territories of Australia and does not include any place further north or East than Exmouth or further east than Kalgoorlie-Boulder Township or Esperance. 5. The Permitted Area of Use in Queensland does not include any place further north than Cooktown or in a westerly direction beyond Chillagoe and Georgetown. The Permitted Area of Use does not include the Bloomfield Track coastal route between Cape Tribulation and Cooktown or Fraser Island and Stradbroke Island. 6. The Permitted Area of Use in South Australia does not include any place further north than Wilpena or in a westerly direction beyond Ceduna.

A valid credit card or debit card must be provided for all rentals. For payments we accept all major credit cards, debit cards and cash and for deposits we only accept all major credit cards, debit cards but not cash. Charges for options and coverage must be settled at the commencement of the rental together with a deposit bond. The credit card holder is listed as the hirer and must be present at the time of rental commencement. The credit card deposit by way of authorisation is AUD 200.00. A credit card fee applies as follows and is applicable to all rental charges excluding the deposit bond including any optional items purchased and damage liability charges. There is no refund of credit card surcharges Redspot and Alamo American Express, Diners Card - 4.50 pct Excluding GST Visa, MasterCard - 1.50 pct Excluding GST Enterprise All credit cards - 0.80 pct Excluding GST National All Credit Cards - 0.00 pct Union Pay Cards We are now able to accept Visa and MasterCard that have the Union Pay logo on the card. Unfortunately at this time, we are unable to accept a Union Pay card that has been branded only by Union Pay. These cards start with a 6, 8 or 9. To ensure you accept only the correct card, please take note of the following -All three items MUST be present on either the front or back of the card to be accepted- 1. The China Union Pay logo is a red, blue, green striped logo and will be found on the front of the card. 2. The Visa Credit card logo is the standard silver hologram of the Visa Dove this can be found either on the front or back of the Credit card. This hologram indicates to staff that the card is a credit card. Union Pay Debit cards do not have the hologram. Debit cards are NOT accepted at this time. 3. The standard Visa logo will be located on the front of the card and has the word VISA in blue and gold. Important Single branded Union Pay Debit cards have a CUP logo only. See examples shown below. They do not have a hologram, or any other bank logo.

This is the roadside assistance service that kicks in where standard breakdown service ends. Premium Roadside Assistance covers those times when you just need a helping hand to get on your way, like fitting a spare tyre or opening a car with the keys locked in. Services offered in the Premium Roadside Assistance program include- -Change a flat tyre, install vehicles spare tyre -Lockout service if you are locked out of your car -Fuel delivery - up to 15 litres at no charge if you run out of fuel -Jump starting your car if the battery is run flat i.e lights left on - 150 AUD of accommodation or transport costs. Reimbursement of expenses as a result of rental car breakdown Premium Roadside Assistance is there to help you 24 hrs 7 days a week. For a daily fee of 3.50 AUD for all car groups, customers save on all of the above and receive total peace of mind. Please Note- Premium Roadside Assistance will coordinate provider services for you. You will need to be present with the vehicle for Premium Roadside Assistance services to be provided. The relevant phone number to contact can be found on the rental agreement wallet which you will receive when collecting your vehicle.

We accept current Australian, International and overseas licences. Overseas licences that are not easily identifiable as a drivers licence must be accompanied by an International Licence or English translation. Valid drivers licence must be held for a minimum of 12 months.