Additional Driver
Additional drivers - There is an additional charge of 5 Euro per day for each additional authorized driver.
After Hours Service
RETURN TO THE DESIGNATED CAR PARK AND INSERT THE CAR KEY IN THE ENTERPRISE DROP BOX. IT IS SET INTO THE WALL LOCATED LEFT TO THE OFFICE DOOR. PLEASE ENSURE THE KEY FELL COMPLETELY INTO THE DROP BOX. VEHICLES WILL BE CHECKED IN DURING BUSINESS HOURS.
Age Requirements
All drivers must be at least 21 years of age to rent a vehicle. Renters 21-24 years of age may rent car class Mini through standard wagon size cars, 5 seated passenger vans, small four-wheel drives and cargo vans. For Renters 25 years of age there is no age restriction with regards to car class.
Damage Waiver
The deductible that applies to cars rented at German locations is 850 EUR for all car classes, except commercial vans 1000 EUR. The deductible for rentals made under corporate agreements can vary. Please contact your local branch for more information. Reduced liability cover, EP-Excess Protection, is offered at an additional charge at the time of rental. Should the renter decide to reduce his or her liability, Enterprise shall waive, in accordance with the terms of the rental agreement and applicable laws, liability claims for loss or damage to vehicle rental. Cover provided by the liability reduction may overlap with the terms of the renters existing insurance cover, e.g. credit card, insurance cover. Enterprise is not in a position to determine whether the renters existing insurance cover will suffice. The renter should check his or her relevant insurance policies to establish whether they already cover the level of protection for the rental car that is offered by the reduced liability cover.
Debit Card Policy
For retail rentals a deposit of 250 euros plus the total estimated cost of the rental will be taken by Visa, MasterCard, American Express, VPay or Maestro Card in the renters name at the time of rental.
Extended Protection
Extended Protection
Exclusive Policy
Total charges include road fund licence and vat. Damage waiver is not included and must be taken unless alternative coverage can be verified at time of rental. Additional protection products may be purchased.
Excess Protection
Excess Protection
Miscellaneous Policy
One way rentals - within Germany one way rentals are allowed and will be charged from 15 Euro per rental, the charge for passenger vans and cargo vans varies. Airport access fee - There is a minimum of 20 percent surcharge for airport rentals.
Out of country rentals - are allowed to certain countries outside of Germany. Restrictions do apply. Out of country rentals require prior approval and are charged 5 Euro per day, 50 Euro per rental maximum. Out of country rentals are allowed into Andorra, Belgium, Denmark, Finland, France, Gibraltar, Great Britain, Ireland, Lichtenstein, Luxembourg, Monaco, Netherlands, Norway, Austria, Portugal, Sweden, Switzerland and Spain. Out of Country rentals into Croatia, Italy, The Vatican, San Marino, Poland, Slovakia, Slovenia, Czech Republic and Hungary are allowed excluding rentals of the following brands – Audi, BMW, Mercedes, Volkswagen, Land Rover and Jaguar. Out of country rentals are not allowed to other countries not mentioned above.
For business rentals your corporate terms and conditions prevail.
Personal Accident/Effects Coverage
Pai-pec are offered at an additional charge at the time of the contract being signed. Should these insurance policies be taken out, in the event of an accident the renter and passengers shall receive, amongst other things, disability payouts and death benefits or insurance cover for baggage-belongings stolen from the vehicle. Pai-pec benefits are not affected by the renters other insurance cover. This only serves as a summary, further details can be obtained from the office. Pai-pec are subject to the conditions, limitations and exclusions that are listed, according to the contract date, in the pai policy of züich versicherung -zurich insurance. Taking out pai-pec is optional and not a requirement for vehicle rental. Cover provided by pai-pec may overlap with the terms of the renters existing insurance cover. Enterprise is not in a position to determine whether the renters existing insurance cover will suffice. The renter should check his relevant policies to establish whether they already cover the level of protection offered by the pai-pec.
Forms of Payment
Payment - For payment we accept Visa, MasterCard, American Express, VPay und Maestro Card. Bookable with Maestro - VPay Credit Card - Mini through standard wagon size cars, 5 seated passenger vans, small four-wheel drives and cargo vans. For renter of 25 years and above with a credit card they are allowed to rent car class F- Full size and higher. All PrePay cards are not accepted as normal Credit cards.
New Deposit Policy
A security deposit of 250 EUR plus the estimated cost of the rental will be taken at the time of rental. If payment is made by credit card, only the estimated cost of rental will be charged and a security deposit will be blocked on the credit card.
New VRI Fail Policy
Please note that we reserve the right to request additional ID or conduct further identification checks if needed which may include an identity check with an external organisation.
LOB Deposit Policy
You may need a valid credit or debit card in your name when you start your rental. If a credit or debit card is required to proceed with check-in, please enter it now. If it is optional, you can choose to add your credit or debit card now or provide it in person when you start your rental. Payment will not be processed until you arrive to pick up your rental. The amount taken will be dependent on factors including but not limited to estimated amounts owed under the Rental Contract, the purchase of optional protection products, size of vehicle or fuel purchase or other separately negotiated terms with a third party to pay for all or part of the rental bill. You will remain responsible for all charges not paid by a third party, such as vehicle upgrades, optional products or extra rental days beyond those specified by the third party. If you have any questions, please contact the rental location ahead of your arrival.
Renter Requirements
Documents - All drivers must present their valid driving license and identity card or passport at time of rental. Non-English licenses issued outside of Europe must be accompanied by an international driving license in English. Rental can be completed up to 6 months after entry-date stamped in the drivers passport.
Age - All drivers must be at least 21 years of age to rent a vehicle. Renters 21-24 years of age may rent car class Mini through standard wagon size cars, 5 seated passenger vans, small four-wheel drives and cargo vans. For Renters 25 years of age there is no age restriction with regards to car class.
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