Additional Driver
The price per additional driver will be EUR 6,61 plus VAT Per day, with a maximum charge of EUR 52,89 plus VAT. Maximum 3 additional drivers per rental. See Age Requirements for restrictions on car groups.
After Hours Service
Please park the vehicle in one of the Enterprise Rent-A-Car parking spaces. Lock the vehicle and leave the keys in the drop-box located at the entrance of our offices in Terminal T1 - T4, Arrival Hall.
Age Requirements
Minimum rental age is 21 years for all car groups, except SKMD 6, FKMD 7, PKMD 8, PDMR J, LVMR M, FVMR V, IFMR W, ITMR Y, FFMR Z, for which the driver must be at least 25 years old. A young driver fee of 7.85 EUR plus VAT per day with a maximum fee of 78.50 EUR plus vat per rental will be applicable to drivers between 21 to 24 years of age. There is no maximum age limit subject to the driving license expiration and license requirements. For rentals in the Canary Islands, drivers must be at least 22 years old and have a minimum 2 year issue date of drivers license for all car groups.
Damage Waiver
CDW and TP insurance. Collision Damage Waiver reduces the amount of the renters damage responsibility to the sum of the deductible. If CDW is declined, then the renter may be liable for the whole value of the damage or loss. CDW is optional if not included in the rates
One Way Drop Policy
Domestic one ways are available for all locations within continental Spain for consumer and tour bookings. Cost is available upon booking for all cars. There is no minimum length of rental. Domestic one way rentals within the same city are free of charge. Domestic one way rentals are not allowed between Island and Mainland or vice versa or among islands. Domestic one way rentals are allowed between locations on the same island in the Canary Islands. International one way rentals are not allowed.
Extended Protection
Excess Protection is an optional coverage that allows the renter to reduce their excess responsibility. The price of EXS varies by vehicle size. . 14.50 Euro per day for economy-compact-standard- intermediate reducing excess to 0 Euro. . 27.50 Euro per day for premium-van reducing excess to 0 Euro.
Exclusive Policy
Total charges include road fund licence and vat. Damage waiver is not included and must be taken unless alternative coverage can be verified at time of rental.
Excess Protection
Excess Protection is an optional coverage that reduces the applicable Damage Waiver excess (see Damage Waiver terms) to all cars 100.00 GBP, MINI MPVs, MPVs and commercial vehicles 250.00 GBP, all premiums and 4x4s 500.00 GBP. In Northern Ireland the reduced excess on all commercial vehicles is 500.00 GBP. You may wish to check if your personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If you decline Excess Protection then you are required to pay any applicable Damage Waiver excess and seek compensation from your carrier. The price of Excess Protection varies by vehicle size and the prices are inclusive of VAT. Premium location fee applies to airports.
Refueling Service
To comply with the Enterprise standard fuel policy the vehicle should be returned with a level of fuel equal to the amount provided at the start of the rental. Optional fuel products are available at participating locations.
Insurance Policy
*** Third party insurance *** third party liability insurance *tpl* is mandatory and covers the driver and the owner for third party claims against him/her for damage caused by the hire vehicle. Tpl is included in the rate. Cover is limited to 135 million euros. *** theft protection *** theft protection *tp* is optional and reduces the drivers responsibility for loss or damage to the car following theft or attempted theft and must be purchased at the time of rental. Tp cannot be covered by renters credit cards under any circumstances. Excess without tp - full value of the rental vehicle.
Miscellaneous Policy
Vehicles are permitted to be driven into Portugal, Andorra and Gibraltar with no outside Spain insurance required. Vehicles are also permitted to be driven into Austria, Germany, Belgium, France, Netherlands, Italy, Luxembourg, Monaco and Switzerland, no other countries are permitted, but OUTSIDE SPAIN INSURANCE must be purchased. The costs of OUTSIDE SPAIN INSURANCE will be 45,45 EUR, and this is purchased at the counter. Customer MUST advise the car will be driven out of Spain at the point of contract, in any case.
Personal Accident/Effects Coverage
PERSONAL ACCIDENT INSURANCE/PERSONAL EFFECTS COVERAGE (PAI/PEC) IS OFFERED AT THE TIME OF RENTAL FOR AN ADDITIONAL DAILY CHARGE. IF ACCEPTED THE PAI CONTAINED IN THE POLICY PROVIDES RENTER AND RENTER'S PASSENGERS WITH ACCIDENTAL DEATH, ACCIDENT MEDICAL EXPENSES AND AMBULANCE EXPENSE BENEFITS. THE PEC CONTAINED IN THE POLICY INSURES THE PERSONAL EFFECTS OF THE RENTER, ADDITIONAL DRIVERS, OR ANY MEMBER OF THE RENTER'S IMMEDIATE FAMILY WHO PERMANENTLY RESIDES IN THE RENTER'S HOUSEHOLD AND WHO IS TRAVELING WITH THE RENTER AGAINST RISKS OF LOSS OR DAMAGE. BENEFITS ARE PAYABLE IN ADDITION TO ANY OTHER INSURANCE COVERAGE THE RENTER OR PASSENGERS MAY HAVE. THIS IS A SUMMARY ONLY. PAI/PEC IS SUBJECT TO THE PROVISIONS, LIMITATIONS AND EXCLUSIONS OF THE PAI/PEC POLICY UNDERWRITTEN BY EMPIRE FIRE AND MARINE INSURANCE COMPANY OR EMPIRE INDEMNITY INSURANCE COMPANY DEPENDING ON THE RENTAL LOCATION. THE PURCHASE OF PAI/PEC IS OPTIONAL AND NOT REQUIRED TO RENT A CAR. THE COVERAGE PROVIDED BY PAI/PEC MAY DUPLICATE THE RENTER'S EXISTING COVERAGE. ENTERPRISE IS NOT QUALIFIED TO EVALUATE THE ADEQUACY OF THE RENTER'S EXISTING COVERAGE; THEREFORE THE RENTER SHOULD EXAMINE HIS OR HER PERSONAL INSURANCE POLICIES OR OTHER SOURCES OF COVERAGE THAT MAY DUPLICATE THE COVERAGE PROVIDED BY PAI/PEC. THE FEE FOR PAI/PEC AT THIS LOCATION IS BETWEEN $3.00 AND $7.00 PER DAY.
Forms of Payment
The following major credit cards are accepted in Spain, visa, MasterCard, American express and diners. Visa and MasterCard debit cards are accepted. Additional requirements may apply. Cash payments, travelers cheques and euro cheques are not accepted. An international valid credit card is always required for the deposit of which will be held on the credit card until the vehicle is returned. A deposit of up to 1200 EUR- varies by vehicle group and the method of payment- will be taken at the time of the rental.
Roadside Protection
ENTERPRISE OFFERS ROADSIDE ASSISTANCE PROTECTION AT SELECT LOCATIONS. RAP ALLOWS ENTERPRISE CUSTOMERS TO WAIVE FINANCIAL RESPONSIBILITY FOR CHARGEABLE ROADSIDE INCIDENTS SUCH AS LOST KEYS, LOCKOUTS, AND FUEL OUTAGES. RAP CAN BE ADDED FOR 4.99 US OR CANADIAN DOLLARS PER DAY. ROAD SIDE ASSISTANCE PROTECTION OFFERS THESE SERVICES, FLAT TIRE, JUMP START, LOCKOUT SERVICE, FUEL DELIVERY, AND KEY REPLACEMENT. NOTE- IN NY, CA, NV, AND KS THE COST OF THE KEY WILL NOT BE COVERED, ONLY THE SERVICE TO DELIVER THE KEY OR PERFORM THE LOCKOUT SERVICE. ROADSIDE ASSISTANCE PROTECTION IS VOID AND OF NO EFFECT IF, AT THE TIME OF THE INCIDENT NECESSITATING ROADSIDE ASSISTANCE, YOU OR ANY AUTHORIZED DRIVER WERE IN VIOLATION OF THE RENTAL AGREEMENT, INCLUDING, WITHOUT LIMITATION, THE PROHIBITED USES AND VIOLATIONS SET FORTH THEREIN. IN SUCH CASES, ROADSIDE ASSISTANCE WILL BE AVAILABLE, BUT STANDARD CHARGES MAY APPLY.
New Deposit Policy
A security deposit plus the estimated cost of the rental will be taken at the time of rental. For cars and SUVs of the categories Mini, Economy, Compact, Intermediate and Standard, a deposit of 150 EUR is required. All Vans require 150 EUR deposit as well. For Fullsize, Premium and Luxury vehicles and Large People Carriers the deposit is 400 EUR and must be paid via credit card. When renting a Premium or Luxury Car, Convertible or SUV, two bank cards are required as additional security of which one must be a valid credit card. Cash payments may be allowed but the deposit must be paid via debit or credit card and the deposit will be a minimum of 500 EUR.
Renter Requirements
License requirements - renters with non roman script licenses as well as licenses from all countries outside the EU must have an international license and their own license from their country of domicile. All drivers must have held a full license for a minimum of one year. All drivers will be required to show their driving license and valid passport as a general rule. An id card can be used if it is written in roman characters and can be used only for countries within the EU. Spanish law now states that all rental cars must have a copy of the rental agreement within valid rental dates. If requested by police or guardia civil the renter must show the valid rental agreement. If this is out of date the renter will be subject to a fine of 1001.00 Eur. Any possible rental extension must be processed at our rental locations by the customer in person. It cannot be processed by phone or email etc. While the vehicle is registered in Enterprise records if a record of the rental extension is not carried inside the car the authorities will issue a fine. This penalty cannot be removed by showing documents after the fine is applied.
COVID Winter Policy
To protect you, our employees and our community, face coverings and social distancing practices are now required at our branch locations.
In addition to this:
Please call the number on your confirmation email, if you have not received a call from us already.
When you arrive, park and turn on your hazard lights.
MADRID COSLADA