An out of hours key box is available and located to the side of the car hire building where you will park in the returns area. All vehicles must be returned here, and customers will be transported back to the airport via the courtesy shuttle bus. Vehicles will be checked in during normal office hours. The customer will be liable for all penalty fines or parking fees if the vehicle is returned to any other car park.

AGE - All drivers must be a minimum of 25 years old. Only drivers over 30 years old may rent Full-Size MPVS, Premiums, or Four-Wheel Drives.

For vehicles travelling to the Republic of Ireland, there is an additional charge of 75 GBP per rental. Please call the branch in advance. Vehicles may not travel outside the U.K. and Ireland.

Damage waiver is included in the price of the rental, subject to the terms and conditions of the rental agreement. Damage waiver reduces the amount you are responsible for in the event of damage to and or theft of the vehicle. The excess amounts applicable with damage waiver are- all cars – 1000.00 GBP- MINI MPVs, MPVs and commercial vehicles - 1150.00 GBP all premiums and 4x4s equals 1400.00 GBP.

TERMS AND CONDITIONS OF USE Enterprise Rent-A-Car Website or Mobile App Terms of Use Last Updated: June 27, 2023 INTRODUCTION EAN Services, LLC (Enterprise or We) provides this Website or Mobile App (“Site”) for your use, subject to these Terms and Conditions of Use (“Terms of Use”) and all applicable laws and regulations. Please read these Terms of Use carefully. By accessing and/or using the Site, you fully and unconditionally accept and agree to be bound by these Terms of Use, including binding arbitration. If you do not agree to these Terms of Use, please do not visit or use the Site. Enterprise reserves the right to revise these Terms of Use, so please check back periodically for changes. Your continued use of the Site following the posting of any changes to these Terms of Use constitutes your acceptance of those changes. All changes are effective immediately when We post them, and apply to use of the Site thereafter. USE OF THE SITE Enterprise maintains the Site for your informational and non-commercial personal use. Your use of the Site for any other purpose is permissible only upon the express prior written consent of Enterprise. Without limiting the foregoing, you may not: (1) use the Site in a commercial manner, including by distributing, transmitting or publishing the Site or any of its content; (2) interfere with others’ use of the Site; (3) impair the Site’s operation or interfere with or disrupt the servers or networks connected to it; (4) interfere with Enterprise’s intellectual property rights; (5) frame or otherwise co-brand the Site or any of its content; (6) deep-link to any portion of the Site; or (7) use the Site for any illegal purpose. We reserve the right in our sole discretion to terminate or restrict your use of the Site, without notice, for any or no reason, and without liability to you or any third party. In such event, We may inform your Internet service provider of your activities and take appropriate legal action. SITE MODIFICATIONS We reserve the right, in our sole discretion, to modify, suspend or discontinue any part of the Site at any time, without notice or liability to you or any third party. We also reserve the right, in our sole discretion, to impose limits on certain features and services. LINKS TO OTHER WEBSITES OR MOBILE APPS The Site may include links to third-party websites or mobile apps. Enterprise does not control and is not responsible for the content, terms of use, or privacy policies of any linked website or mobile app, and your use of such third-party websites and mobile apps is governed by their respective terms of use and privacy policies, as applicable. The inclusion of any link on the Site does not imply our endorsement of it. RESERVATIONS AND TRANSACTIONS All reservations and transactions made through the Site are subject to Enterprise’s acceptance, which is in our sole discretion. Without limitation, this means that Enterprise may refuse to accept or may cancel any reservation or transaction, whether or not the reservation or transaction has been confirmed, for any or no reason, in our sole discretion, and without liability to you or any third party. The rental contract that governs your rental (“Rental Contract”) is entered into separately between Enterprise's affiliate that operates the rental location (“Owner”) and you; except as specifically provided in Check-In below, it is not entered into through this Site. All rentals remain subject and subordinate to availability and any applicable qualifications and rental conditions. In addition, all reservation requests are non-binding for you and Owner. Owner does not have any duty or obligation to keep any reserved vehicles available. COUPONS Enterprise provides specific discount coupons from time to time for the exclusive use of employees or members of specific entities with which Enterprise has a contractual relationship. These entity-specific coupons and the proprietary codes affixed on them are our proprietary property and may only be used by the employees or members of the specific entities for which the coupons apply. UNAUTHORIZED USE OR DUPLICATION OF ANY OF OUR ENTITY-SPECIFIC DISCOUNT COUPONS IS STRICTLY PROHIBITED. CHECK-IN To check-in via the Site, you must (i) submit personal information to us or a third party designated by us that may include, but is not limited to, your name, email address, phone number, date of birth, payment card information, and your driver's license information, (ii) confirm the date, time, rental location, and vehicle class for your reservation, and (iii) accept or decline protections and extras. You may also be asked to electronically agree to the Rental Contract. For purposes of clarification, references to the “Rental Agreement Summary” or “Summary” in the Rental Contract shall also include information provided by you as well as information presented to you during check-in. Changes to your rental details at the time of pick-up may require you to enter into a new Rental Contract at that time. Subject to our Global Privacy Policy described below, we will use third parties (including, but not limited to, LexisNexis for purposes of fraud prevention) or in some cases you will submit the information directly to such third parties for the purpose of facilitating the transaction. You expressly acknowledge and agree that any changes to your reservation, including, but not limited to, upgrades, protections, and extras, as well as changes to pick up or drop off dates, times, or locations, may result in increased charges and fees associated with your reservation. If you do not complete check-in via the Site, you must check-in upon arrival at the rental location. PAYMENT AUTHORIZATION Prior to finalizing the check-in process, your estimated charges will be displayed for your confirmation. By electronically agreeing to the Rental Contract, you authorize Owner to charge your credit card and/or debit card all amounts owed under the Rental Contract for advance deposits, incremental authorizations / deposits, and any other amounts owed by you, as well as payments refused by a third party to whom billing was directed, all pursuant to the terms of the Rental Contract. You also authorize Owner to re-initiate any charge to your credit card that is dishonored for any reason. ELECTRONIC COMMUNICATIONS By using the Site, you consent to receiving electronic communications and notices from Enterprise. You agree that any notice, agreement, disclosure or other communications that We send to you electronically will satisfy any legal communication requirements, including that such communications be in writing. SIGNING DOCUMENTS ELECTRONICALLY By using the Site, you consent to transact business electronically using electronic signatures in lieu of paper documents. INTELLECTUAL PROPERTY All copyrightable text, graphics, sound, downloads, software, including source and binary code, and other material (collectively, the “Content”), the selection, compilation, arrangement and presentation of all materials, and the overall design of the Site are copyrighted by Enterprise, or are licensed to Enterprise, and are protected by law. All rights reserved. You may print a copy of the Content on your computer only for your own personal, non-commercial home use, provided that you do not remove any copyright, trademark or other proprietary notices from the Content. Any other use of the Content is strictly prohibited, unless you have our prior written permission. The Site may also contain content that is owned by third parties, including our partners and advertisers. You may use such third-party content only as expressly authorized by the applicable owner. All requests for permission to reprint or make any other use of the Content should be addressed to Intellectual Property Manager, Copyright Reprint Permission, 600 Corporate Park Drive, St. Louis, Missouri 63105 or nicadmin@erac.com. Enterprise does not warrant that your use of materials displayed on or linked to the Site will not infringe the rights of third parties. ENTERPRISE, the “e” logo, WWW.ENTERPRISE.COM, ENTERPRISE.COM, WE’LL PICK YOU UP, ARMS, ECARS, MONTH OR MORE, CORPORATE CLASS, EVERYDAY SALE are included in the family of trademarks and service marks owned by Enterprise (this is not an all-inclusive list of Enterprise’s trademarks and service marks). Trademarks and service marks designated with the ® symbol are registered with the U.S. Patent and Trademark Office and with numerous foreign countries. Other trademarks and service marks belonging to Enterprise may be designated with the “SM” or “TM” symbols. Our trademarks and service marks may not be used in connection with any product or service without our prior written permission. All other brands, trademarks and names not owned by Enterprise that appear on the Site are the property of their respective owners, who may or not be affiliated with, connected to or endorsed by Enterprise. Enterprise has a number of pending patent applications, both US and foreign, covering various aspects of this Site, and users are cautioned from copying, adopting, using or otherwise borrowing any techniques, menu operations, or other functional aspects or features as doing so may well result in liability for patent infringement. CLAIMS OF COPYRIGHT INFRINGEMENT If you believe that materials posted on the Site violate your intellectual property rights, please contact Enterprise at Intellectual Property Manager, Intellectual Property Questions, 600 Corporate Park Drive, St. Louis, Missouri 63105 or nicadmin@erac.com. Please include: (1) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other proprietary interest; (2) a description of the copyrighted work or other protected material that you claim has been infringed upon; (3) a description of where the material is located on the Site; (4) your address, telephone number and e-mail address; (5) your statement that you have a good faith belief that the disputed use is not authorized by the copyright or other interest owner, its agent or the law; and (6) your statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright or other interest owner or are authorized to act on the owner’s behalf. PRIVACY POLICY AND USE OF INFORMATION SUBMITTED Any information submitted on or collected through the Site is subject to our Global Privacy Policy, the terms of which are incorporated into these Terms of Use. Enterprise reserves the right to amend the Global Privacy Policy from time to time, in its sole discretion. In the event of a change to the Global Privacy Policy, Enterprise shall provide notice in the manner set forth in the Global Privacy Policy. You agree that Enterprise is free to use any comments, information or ideas contained in any communication you may send to us, without compensation, acknowledgement or payment to you, for any purpose whatsoever, including, but not limited to, developing, providing and marketing products and services and creating, modifying or improving the Site or other products or services. PASSWORD SECURITY If you have a user name and/or password for access to non-public areas of the Site, you are solely responsible for maintaining the confidentiality and use of the user name and/or password. Further, you are responsible for all activities that occur in connection with your user name and/or password. You alone are responsible for all transactions initiated, messages posted, statements made, or acts or omissions that occur within the Site through the use of your user name and/or password. You agree to notify us immediately of any unauthorized access to or use of your user name and/or password or any other breach of security. NO WARRANTY While We use our reasonable efforts to maintain the accuracy and reliability of the Site, We do not warrant or represent that it will always function or be error-free. We assume no responsibility or liability for errors or omissions on the Site or for problems with its operation. Your access and use of the Site are at your own risk. Without limiting the foregoing, THE SITE, ITS CONTENT AND ANY PRODUCT OR SERVICE OFFERED THROUGH IT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. Some jurisdictions do not allow the exclusion of certain warranties, so the above may not apply to you. LIMITATION OF LIABILITY IN NO EVENT SHALL ENTERPRISE, ITS RELATED COMPANIES, AND EACH SUCH COMPANY’S DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOST PROFITS, GOODWILL, SAVINGS, OR USE, OF ANY KIND OR NATURE ARISING OUT OF, OR RELATING TO THE PERFORMANCE, BREACH, OR TERMINATION OF THESE TERMS OF USE, ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS, USE OR INABILITY TO USE THE SITE, ANY INFORMATION PROVIDED BY THE SITE OR ANY TRANSACTION ENTERED INTO THROUGH THE SITE, WHETHER SUCH DAMAGE OR LOSS IS FORESEEABLE OR NOT, WHETHER YOU HAVE BEEN ADVISED OF THE POSSIBILITY THEREOF OR NOT, AND WHETHER SUCH LIABILITY IS ASSERTED ON THE BASIS OF CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY), OR OTHERWISE. Some jurisdictions do not allow the exclusion of certain damages, so the above may not apply to you. If any authority holds any portion of this section to be unenforceable, then liability will be limited to the fullest extent permitted by applicable law. The foregoing limitation of liability is not applicable to residents of New Jersey. With respect to residents of New Jersey, Enterprise, its related companies, and each such company’s directors, officers, employees and agent are not liable for any damages unless such damages are the result of our negligent or reckless acts or omissions; and We are not, in any case liable for indirect, incidental, special, consequential or punitive damages. INDEMNITY You agree to indemnify and hold Enterprise and its related companies and each of their respective directors, officers, employees and agents harmless from and against any third-party claim or cause of action, including reasonable attorneys’ fees and costs, arising, directly or indirectly, in whole or in part, out of your access or use of the Site or your violation of any law or the rights of any person. DISPUTE RESOLUTION PROVISION - MANDATORY ARBITRATION AGREEMENT YOU AND ENTERPRISE EACH WAIVE THE RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION PURSUANT TO THE FOLLOWING TERMS. YOU AND ENTERPRISE AGREE TO ARBITRATE ANY AND ALL CLAIMS, CONTROVERSIES OR DISPUTES OF ANY KIND (“CLAIMS”) AGAINST EACH OTHER ARISING OUT OF OR RELATING IN ANY WAY TO THESE TERMS OF USE, INCLUDING BUT NOT LIMITED TO, CLAIMS RELATING TO ENTERPRISE’S PRODUCTS AND SERVICES, CHARGES, ADVERTISINGS, OR RENTAL VEHICLES. FOR THE PURPOSES OF THIS DISPUTE RESOLUTION PROVISION, “YOU” ALSO INCLUDES ANY OF YOUR AGENTS, BENEFICIARIES, ASSIGNS, OR ANYONE ACTING ON BEHALF OF THE FOREGOING, AND “ENTERPRISE” ALSO INCLUDES ANY OF ITS EMPLOYEES, AGENTS, AFFILIATES, PARENTS, SUBSIDIARIES, BENEFICIARIES, ASSIGNS, AND VENDORS, INCLUDING BUT NOT LIMITED TO ITS SERVICE PROVIDERS AND MARKETING PARTNERS. YOU AND ENTERPRISE AGREE THAT NO CLAIMS WILL BE PURSUED OR RESOLVED AS A PART OF A CLASS ACTION, PRIVATE ATTORNEY GENERAL OR OTHER REPRESENTATIVE ACTION OR PROCEEDING, THAT NO ARBITRATION FORUM WILL HAVE JURISDICTION TO DECIDE ANY CLAIMS ON A CLASS-WIDE, COLLECTIVE, OR CONSOLIDATED BASIS, AND THAT NO RULES OR OTHER PROCEDURES FOR CLASS-WIDE OR COLLECTIVE ARBITRATION WILL APPLY. This Dispute Resolution Provision is to be broadly interpreted and applies to all Claims based in contract, tort, statute, or any other legal theory, and all Claims that arose prior to or after termination of these Terms of Use. However, the parties agree that either party may bring an individual action in a small claims court with valid jurisdiction, provided that the action remains in that court (other than any appeal of the small claims court ruling), is made on behalf of or against you only and is not made part of a class action, private attorney general action or other representative or collective action. The parties also agree that claims against or by a third-party insurance company ostensibly providing coverage to you or any AAD or the application of Enterprise’s financial responsibility relating to the use or operation of an Enterprise rental vehicle may be brought in a court with valid jurisdiction. PROCEDURE A party must send a written Notice of Dispute (“Notice”) describing (a) the nature and basis of the Claim; and (b) the relief sought, to the other party. The Notice to Enterprise should be addressed to: CT Corporation, 208 S LaSalle, Suite 814, Chicago, IL 60604 (“Notice Address”). If you and Enterprise do not resolve the Claim within thirty (30) days after the Notice is received, a party may commence an arbitration by filing a demand for arbitration with the American Arbitration Association (“AAA”) pursuant to its Consumer Arbitration Rules. Claims will be resolved pursuant to the AAA’s Consumer Arbitration Rules in effect at the time of the demand, as modified by these Terms of Use. However, a single arbitrator will be selected according to AAA’s Commercial Arbitration Rules. The arbitrator will conduct hearings, if any, by teleconference or videoconference, rather than by personal appearances, unless the arbitrator determines upon request by you or Enterprise that an in-person hearing is appropriate. Any in-person appearances will be held at a location which is reasonably convenient to both parties with due consideration of their ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, such determination should be made by the AAA or by the arbitrator. The AAA rules are available online at www.adr.org. Except as required by law, neither a party nor an arbitrator may disclose the existence, content, or results of any dispute or arbitration hereunder without the prior written consent of both parties. ARBITRATOR’S AUTHORITY The arbitrator is bound by these Terms of Use, this Dispute Resolution Provision, the Federal Arbitration Act (“FAA”) and AAA’s Consumer Arbitration Rules. The arbitrator has no authority to join or consolidate Claims, or adjudicate joined and consolidated Claims. The arbitrator has exclusive authority to resolve any dispute relating to the scope, interpretation, applicability, enforceability or formation of these Terms of Use, including whether it is void. The parties agree that the arbitrator’s decision and award will be final and binding and may be confirmed or challenged in any court with jurisdiction as permitted under the FAA. The arbitrator can award the same damages and relief as a court, but only in favor of an individual party and for a party’s individual claim. ARBITRATION COSTS You will be responsible for your share of any arbitration fees (e.g., filing, administrative, etc.), but only up to the amount of filing fees you would incur if the Claims were filed in court. Enterprise will be responsible for all additional arbitration fees. You are responsible for all other costs/fees that you incur in arbitration, e.g., fees for attorneys, expert witnesses, etc. You will not be required to reimburse Enterprise for any fees unless the arbitrator finds that the substance of your Claim(s) or the relief sought is frivolous. If the arbitrator makes such a finding, AAA Rules will govern the payment of all fees, and Enterprise may seek reasonable attorney’s fees. Enterprise will pay all fees and costs it is required by law to pay. GOVERNING LAW AND ENFORCEMENT Notwithstanding anything in these Terms of Use, this Dispute Resolution Provision is made pursuant to a transaction involving interstate commerce, and shall be governed by the FAA, 9 U.S.C. §§ 1-16. This Dispute Resolution Provision was drafted in compliance with the laws in all states, however, if any portion of it is deemed to be invalid or unenforceable or is found not to apply to a Claim, the remainder of the Dispute Resolution Provision remains in full force and effect. APPLICABLE LAW These Terms of Use are governed by and construed in accordance with the laws of the State of Missouri, United States of America, without regard to its conflict of law principles. Notwithstanding the foregoing or anything in the Rental Contract, the Rental Contract shall be governed by the laws of the jurisdiction in which you pick up the car. In the event of a conflict between the governing law provisions of these Terms of Use and the Rental Contract, the provision of these Terms of Use shall control. Any action to enforce these Terms of Use regarding a Claim not subject to binding arbitration must be brought in the federal court in the Eastern District of Missouri or the state courts located in St. Louis County, Missouri. By using the Site, you consent to the jurisdiction and venue of these courts. Any claim or cause of action you may have with respect to the Site must be commenced within one (1) year after the claim or cause of action arises, regardless of any law to the contrary. This limitation does not apply to residents of New Jersey. GENERAL If any provision of these Terms of Use is held to be invalid or unenforceable, that provision must be construed consistent with applicable law, and the remaining provisions must be enforced. Headings are for reference purposes only and in no way define, limit, construe or describe the scope of such section. Our failure to enforce any provision of these Terms of Use shall not constitute a waiver of that or any other provision. These Terms of Use set forth the entire agreement between you and Enterprise in connection with your use of the Site. CONTACT US If you have any questions about these Terms of Use, please contact us at nicadmin@erac.com.

Payment- if the rental is not prepaid, the renter must pay a deposit and the full rental charges using a major debit or credit card in his or her own name. If the rental is prepaid, the renter must pay a deposit using a major debit or credit card in his or her own name. The deposit is 200 GBP, or 500 GBP if renting a premium vehicle. Payment by a credit card in the main drivers name will be required to rent premium vehicles . If the debit or credit card differs from that used to prepay the rental charges, an additional 200 GBP deposit is required.

This is the location-specific DROP policy for LHR. It should only appear for LHR.

In the event of damage and or theft, an excess is applicable which varies depending on vehicle type and location. Excess protection will cover 900.00 GBP of damage, subject to terms and conditions of the rental agreement. The following excess amounts apply- all cars- 1000.00 GBP, mini MPVs and MPVs-1150.00 GBP, premium vehicles and 4x4s – 1400.00 GBP. Excess protection is an optional coverage that allows the renter to reduce the excess responsibility by 900.00 GBP the price of EP is 16.25 GBP per day including VATand PLC fees.

Damage Waiver is not included and must be taken unless alternative coverage can be verified at time of rental.

Excess Protection is an optional coverage that reduces the applicable Damage Waiver excess (see Damage Waiver terms) to all cars 100.00 GBP, MINI MPVs, MPVs and commercial vehicles 250.00 GBP, all premiums and 4x4s 500.00 GBP. In Northern Ireland the reduced excess on all commercial vehicles is 500.00 GBP. You may wish to check if your personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If you decline Excess Protection then you are required to pay any applicable Damage Waiver excess and seek compensation from your carrier. The price of Excess Protection varies by vehicle size and the prices are inclusive of VAT. Premium location fee applies to airports.

Mileage- all vehicles include unlimited mileage.

THIS OFFICE DOES NOT ACCEPT ONE-WAY VAN RENTALS. FOR VEHICLES TRAVELLING TO THE REPUBLIC OF IRELAND, THERE IS AN ADDITIONAL CHARGE OF 75 GBP. PLEASE CALL THE BRANCH IN ADVANCE. VEHICLES MAY NOT TRAVEL OUTSIDE THE U.K. AND IRELAND.

Payment- if the rental is not prepaid, the renter must pay a deposit and the full rental charges using a major debit or credit card in his or her own name. If the rental is prepaid, the renter must pay a deposit using a major debit or credit card in his or her own name. The deposit is 200 GBP, or 500 GBP if renting a premium vehicle. Payment by a credit card in the main drivers name will be required to rent premium vehicles . If the debit or credit card differs from that used to prepay the rental charges, an additional 200 GBP deposit is required.

ENTERPRISE OFFERS ROADSIDE ASSISTANCE PROTECTION-RAP. RAP ALLOWS ENTERPRISE CUSTOMERS TO WAIVE ALL FINANCIAL RESPONSIBILITY FOR THE FOLLOWING-TYRE AND GLASS REPAIR OR REPLACEMENT COSTS, EXCEPT WHEN PART OF A LARGER REPAIR, REPLACEMENT KEYS COSTS AND ALL RECOVERY AND CALL CHARGES IMPOSED BY OUR CHOSEN ROADSIDE ASSISTANCE PROVIDERS AS RESULT OF A FAULT CAUSED BY RENTER ERROR. RAP DOES NOT EXEMPT YOU FROM THESE CHARGES IF THERE IS ANY BREACH OF OUR RENTAL AGREEMENT. THE PRICE OF RAP IS 5.75 GBP PER DAY.

Roadside Protection does not cover: any damage caused by the use of wrong fuel, any failure to take all reasonable measures to look after the vehicle keys or any other device which unlocks the vehicle and/or enables the Vehicle to be started. Roadside Protection will be voided if damage is caused by: non authorized driver, person whom has no driving license or does not have the category of vehicle on their license, hire and reward, illegal activity, racing or speed tests or road tests, under the influence of drugs or alcohol, outside the countries listed on page one of the contract, over loading of the vehicle, for pushing or towing another vehicle, using the vehicle not on a public road, transporting dangerous materials or substances, in an imprudent or negligent manor, or within the grounds of an airport.

For the car categories, Mini, Economy, Compact, Standard and Vans a deposit of £200 is required. Small and Large People Carriers, Compact Elite, SUVs and Premium vehicles require a deposit of £500. For Luxury and Executive vehicles, a deposit of £1000 applies.

Debit cards are accepted at time of rental under the following conditions: the name and address shown on the renter’s driver’s license must match their current home address; the address must be within 50 miles of the renting branch OR the renter’s drivers license is from the same state where the rental branch is located; renters must present two of the following items, each of which must indicate the renter’s current home address: a utility bill, cellular phone bill, paycheck or paystub, an original declaration page from an active auto insurance policy. Utility bill(s), cellular phone bill(s) and paycheck or paystub must be originals and dated within 30 days. Active duty military personnel are exempt from address requirements. Other than the renter’s spouse or domestic partner, no other additional drivers are allowed.

You may need a valid credit or debit card in your name when you start your rental. If a credit or debit card is required to proceed with check-in, please enter it now. If it is optional, you can choose to add your credit or debit card now or provide it in person when you start your rental. Payment will not be processed until you arrive to pick up your rental. The amount taken will be dependent on factors including but not limited to estimated amounts owed under the Rental Contract, the purchase of optional protection products, size of vehicle or fuel purchase or other separately negotiated terms with a third party to pay for all or part of the rental bill. You will remain responsible for all charges not paid by a third party, such as vehicle upgrades, optional products or extra rental days beyond those specified by the third party. If you have any questions, please contact the rental location ahead of your arrival.

Documentation- all drivers must produce all parts of a valid driving license. Non-EU license holders are required to have an international driving permit if the license is not in English. Domestic renters must produce a photo ID- passport or driving license. International travelers must produce a passport, proof of return travel and residency information while in the U.K. renters who wish to use a debit card are also required to produce two proofs of address such as a bank or credit card statement, which are less than three months old and may be subject to additional checks. We reserve the right to request additional ID or conduct further ID checks. These may include ID checks with external partners who may check supplied details against databases to which they have access.

Please proceed to our rental desk, which is located in the arrivals hall at all terminals. An employee will process your rental, and then there will be a short shuttle journey to your vehicle. (SHTL)

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