Additional Driver
ADDITIONAL DRIVER: 20 EUROS PER RENTAL FOR ALL CAR
GROUPS. ALL RENTAL TERMS AND CONDITIONS APPLY.
After Hours Service
AFTER HOURS SERVICE PICKUP: FOR RESERVATION AFTER HOURS PICKUPS YOU SHOULD CONTACT THE RENTAL AGENT AT LEAST 24H BEFORE PICKING THE VEHICLE. PHONE NUMBER FOR AFTER-HOURS PICKUPS IS 00 385 99 733 0862. AFTER HOURS PICKUPS INCLUDE FEE WHICH IS €25 PLUS VAT PER SERVICE. AFTER HOURS RETURNS: ALL STATIONS HAVE KEY BOX FOR RETURN. IF CUSTOMER RETURNS THE KEY IN THE BOX IT IS FREE OF CHARGE. VEHICLE SHOULD BE PARKED ON RENT A CAR PARKING. THE CUSTOMER LEAVES CAR DOCUMENTS AND KEY IN KEY BOX.
Age Requirements
MINIMUM AGE FOR ALL CAR GROUPS IS 18.
MAXIMUM AGE FOR ALL CAR GROUPS IS 70.
A FEE OF 3.00 EUR PER DAY APPLIES TO DRIVERS AGED 18-20 FOR ALL CAR GROUPS.
Damage Waiver
COLLISION DAMAGE WAIVER (CDW): COVERS THE VEHICLE'S LIABILITY AND FIRE WITH A DEDUCTIBLE AMOUNT. FOR CAR CATEGORIES MINI MDMR, ECONOMY EDMR, EXMR 600 EURO, FOR COMPACT CDMR, COMPACT SPECIAL CXMR 800 EURO, FOR COMPACT WAGON AND AUTOMATICS CWMR, CDAR, CWAR 1000 EURO, FOR COMPACT CONVERTIBLE CTMR, INTERMEDIATE IDMR 1200 EURO, FOR INTERMEDIATE SPECIAL IXMR, STANDARD SDMR, SDAR, SVMR, SVAR 1800 EURO, FOR LUXURY LDAR 3000 EURO, FOR FULLSIZE VAN FVMR 2000 EURO AND FOR LUXURY VAN LVAR 3000. CDW DOES NOT PROVIDE ANY COVERAGE CONCERNING DAMAGES PROVOKED AT THE UNDERSIDE PART OF THE VEHICLE, INSIDE PART OF THE VEHICLE-SALOON, WIND SHIELDS, MIRRORS AND TIRES. BASIC CONDITION IS THAT THE DAMAGE IS NOT DUE TO INFRINGEMENT OF ROAD CIRCULATION CODE. THE ACCIDENT STATEMENT SHOULD ALWAYS BE SUPPLEMENTED SO THAT THE INSURANCES' COVERS WILL BE IN EFFECT. IN CASE OF CAR ACCIDENT AND DAMAGES POLICE REPORT IS MANDATORY. WITHOUT POLICE REPORT THE CLIENT TAKES FULL RESPONSIBILITY.
One Way Drop Policy
ONE WAY RENTALS: ONE WAY RENTALS ARE AVAILABLE FOR ALL CAR GROUPS BETWEEN ALL RENTAL LOCATIONS WITHIN CROATIA. A 50 EUR PER RENTAL FEE APPLIES. ONE WAY TRAVEL OUTSIDE CROATIA IS NOT AVAILABLE.
Exclusive Policy
COST OF RENTAL INCLUDES UNLIMITED MILEAGE,
SLI - THIRD PARTY INSURANCE, AIRPORT FEES AND VAT.
Refueling Service
REFUELING CHARGES: FULL TO FULL. ALL VEHICLES ARE DELIVERED WITH A FULL TANK AND MUST BE RETURNED IN THE SAME CONDITION. IN CASES WHEN THE VEHICLE IS RETURNED WITH LESS THAN A FULL TANK THE DIFFERENCE WILL BE CHARGED ACCORDING TO THE OFFICIAL RATE OF BRANCH LOCATION IN CROATIA. FEES FOR TANK SERVICES ALSO APPLY AT A COST OF 30 EUR + VAT.
Insurance Policy
SUPPLEMENTARY LIABILITY INSURANCE SLI:
THIRD PARTY INSURANCE (REQUIRED BY LAW):
FREE OF CHARGE. COVERAGE LIMITS: A) THIRD PARTY BODILY
INJURY OR DEATH UP TO 2,000,000 EUR, B)THIRD PARTY
PROPERTY DAMAGE 150,000 EUR.
Miscellaneous Policy
CROSS BORDER POLICY- CROSS BORDER RENTALS ARE ALLOWED WITHIN THE EUROPEAN COUNTRIES. FOR MONTENEGRO, BOSNIA AND HERZEGOVINA, ALBANIA, SERBIA, MACEDONIA AND KOSOVO A CROSS BORDER FEE OF 50 EURO INCLUSIVE OF VAT APPLIES. A PRIOR WRITTEN AUTHORIZATION IS REQUIRED. THERE IS ALSO AN INSURANCE FEE THAT APPLIES. THE GUARANTEE IS EQUAL WITH THE BUYING VALUE OF THE RENTED CAR. THESE KIND OF RENTALS SHOULD BE REQUESTED FROM RENTAL LOCATION AT LEAST 7 WORKING DAYS PRIOR TO THE PICK UP DATE. PLEASE CONTACT THE RESERVATIONS DEPARTMENT AT 385 20437575 FOR FURTHER INFORMATION. PROCESS AND PUBLICATION OF GREEN CARD- MINIMUM TIME OF PUBLICATION OF A GREEN CARD IS 7 WORKING DAYS. CHARGE IS 50 EUR PER RENTAL. THE GREEN CARD COVERS THE RENTED VEHICLE WITH BASIC INSURANCE -T.P.I.- AS LONG AS IT REMAINS IN THE BORDERS OF THE COUNTRY FOR WHICH IT IS ISSUED. ROAD ASSISTANCE OR CAR REPLACEMENT WHILE DRIVING ABROAD IS AVAILABLE.
Personal Accident Insurance
Personal Accident Insurance –PAI - provides cover for the driver and passengers, subject to the permitted number of occupants in the vehicle, in the event of death or permanent disablement per accident. The cost of PAI is 4 EUR per day plus VAT. Coverage amounts vary from country to country and may also vary depending on whether an adult or a child is involved. Similarly, partial disability may lead to a lower payment or to no payment at all if disability percentage is below a certain threshold.
Forms of Payment
ACCEPTED METHODS OF PAYMENT-CREDIT CARDS AMEX, DINERS, MASTERCARD, VISA ARE ACCEPTED. SECURITY DEPOSITS, SD- FOR EACH RENTAL A CREDIT CARD -VISA, MASTERCARD, DINERS, AND AMEX- IS REQUIRED. DEPOSIT FOR CAR CATEGORIES MINI MDMR, ECONOMY EDMR, ECONOMY SPECIAL EXMR- 600 EUR, FOR COMPACT- CDMR, COMPACT SPECIAL CXMR- 800 EUR, FOR COMPACT WAGON AND AUTOMATICS CWMR, CDAR, CWAR 1000 EUR, FOR COMPACT CONVERTIBLE CTMR, INTERMEDIATE IDMR 1200 EUR, FOR INTERMEDIATE SPECIAL IXMR, STANDARD SDMR , SDAR, STANDARD VAN SVMR, SVAR 1800 EUR, FOR LUXURY LDAR 3000 EUR, FOR FULLSIZE VAN FVMR 2000 EUR AND FOR LUXURY VAN LVAR 3000. CASH DEPOSITS ARE NOT ACCEPTED. PERSONAL CREDIT CARD, NOT CASH CARD MAESTRO -E.G.- ELECTRON AND CASH and or DEBIT CARD CANNOT BE USED AS GUARANTEE CARD BUT CAN BE USED FOR THE PAYMENT OF THE RENTAL.
Roadside Protection
ROADSIDE PROTECTION: ROADSIDE ASSISTANCE IS PROVIDED
24/7 AND IS FREE OF CHARGE.SASA IS THE ROADSIDE
ASSISTANCE PROVIDER (TEL: +385 953366000)
Renter Requirements
VALID INTERNATIONAL OR EUROPEAN UNION DRIVING LICENSE FOR AT LEAST 12 MONTHS, IDENTITY CARD OR PASSPORT.
Shuttle / Arrival
Rental office is located in terminal. Shuttle service is not required.
HERCEG NVI HDL NOVI MALL