Additional Driver
FOR EACH AUTHORIZED ADDITIONAL DRIVER A CHARGE OF EUR 3.44 PER DAY INCLUSIVE OF VAT WILL BE APPLIED. FULL RENTAL CONDITIONS APPLY TO ALL ADDITIONAL DRIVERS.
After Hours Service
After Hours Pickups: After hours service is available at this location with 24 hours minimum advance notice. Please call reservations at 4858 621 08 88 for further information. There is a fee of 25.83 EUR for after-hours service. It is recommended to quote your flight number at the time of reservation.
After Hours Returns: This is a meet and greet location so there is not a drop box. All after hours drops need to be arranged with our staff at the time of rental pickup. The vehicle should be parked on the car park in front of the Terminal. There is no drop box at this location therefore the customer must return the keys to our staff at the arranged time and place. The customer should not leave a copy of the rental agreement with the keys. The customer does not need to leave contact information as this information is always requested from the customer at the beginning of the rental.
Age Requirements
All car groups can be driven by the customers aged 21 years and above. A young driver fee in the amount of 6.15 eur including vat will apply for drivers aged between 21-24 and on the condition they possess a driving license minimum 1 year for car groups - mini mdmr, economy edmr, compact cdmr, cwmr, cdar and minimum 2 years for car groups- intermediate idmr, idar, ivmr, ivar and full size suv ffar. For groups standard van, svmr and premium. Pdar a young driver fee in the amount of 6.15 eur including vat will apply for the drivers between 21-24 and on the condition they possess a driving license minimum 2 years.
Damage Waiver
COLLISION DAMAGE WAIVER AND THEFT PROTECTION CDWTP COVERS THE RENTER IN CASES OF DAMAGE AND OR THEFT AND ATTEMPTED THEFT TO THE RENTAL VEHICLE WITH THE CUSTOMERS RESPONSIBILITY LIMITED TO THE AMOUNT OF THE EXCESS. THE EXCESS AMOUNT DEPENDS ON CAR GROUPS AND RANGES BETWEEN 320 EUR TO 1100 EUR EXCLUSIVE OF VAT. CDWTP COST RANGES BETWEEN 9.20 EUR AND 18.98 EUR PER DAY PLUS VAT. CDWTP MAY BE MANDATORY AND INCLUDED IN RATES. IF CDWTP IS DECLINED AND IN CASES OF DAMAGE OR THEFT OF THE RENTAL VEHICLE THE CUSTOMER WILL BE LIABLE UP TO THE FULL VALUE OF THE VEHICLE.
One Way Drop Policy
ONE WAY RENTALS - DOMESTIC ONE-WAYS ARE AVAILABLE FOR ALL LOCATIONS WITHIN POLAND. A ONE WAY FEE OF 61.50 EUR INCLUDING VAT IS APPLICABLE FOR EACH ONE WAY RENTAL. ONE WAY RENTALS BETWEEN KRAKOW AIRPORT AND KRAKOW DOWNTOWN AND WARSAW FREDERIC CHOPIN INTL AIRPORT AND WARSAW MODLIN AIRPORT ARE FREE OF CHARGE. THE ONE WAY INFORMATION IS REQUIRED IN THE RESERVATION. THERE IS NO MINIMUM RENTAL LENGTH FOR ALL DOMESTIC ONE WAYS. WE REQUIRE 24 HOURS NOTICE BEFORE DROP OFF.
Exclusive Policy
COST OF RENTAL INCLUDES THIRD PARTY LIABILITY SLP, UNLIMITED MILEAGE, AIRPORT FEE, WINTER FEE AND VAT.
Refueling Service
ALL VEHICLES ARE SUPPLIED WITH A FULL TANK AND MUST BE RETURNED IN THE SAME CONDITION. THE CUSTOMER MUST PAY FOR THE FUEL DIFFERENCE AT THE END OF THE RENTAL. IT IS THE CUSTOMERS RESPONSIBILITY TO REFUEL WITH THE CORRECT FUEL TYPE. IF THE VEHICLE IS RETURNED WITH LESS THAN A FULL TANK OF FUEL A REFUELING CHARGE IN THE AMOUNT OF 1.64 EURO PER LITER PLUS VAT WILL OCCUR. FUEL PRICES ARE SUBJECT TO CHANGE AT ANY TIME.
Insurance Policy
SUPPLEMENTARY LIABILITY PROTECTION - THIRD PARTY LIABILITY IS INCLUDED IN THE RATE AND PROVIDES COVER UP TO EURO 3,000,000 FOR BODILY INJURY AND OR DEATH TO THIRD PARTIES AND UP TO EUR 6,000,000 FOR DAMAGE TO THIRD PARTY PROPERTY.
Miscellaneous Policy
INFORMATION REGARDING CROSS BORDER HAS TO BE SENT TO ENTERPRISE TOGETHER WITH RESERVATION OR THE RENTER MUST ADVISE THAT THE VEHICLE WILL BE TAKEN ACROSS AN INTERNATIONAL BORDER AT THE TIME OF RENTAL. THE COST OF CROSS BORDER IS 61.50 EUR PER RENTAL INCLUDING VAT. CARS ARE PERMITTED TO TRAVEL INTO ALL EUROPEAN COUNTRIES WITH THE EXCEPTION OF: ALBANIA, BELARUS, BOSNIA-HERZEGOVINA, BULGARIA, CYPRUS, ESTONIA, LATVIA, LITHUANIA, MACEDONIA, MONTENEGRO, ROMANIA, RUSSIA, SERBIA, TURKEY AND UKRAINE. IN ORDER TO ARRANGE THIS TYPE OF TRAVEL PLEASE CALL THE RENTAL LOCATION. THERE IS NO MINIMUM LENGTH OF RENTAL.
Forms of Payment
ACCEPTED METHODS OF PAYMENT- AMEX, DINERS CLUB, MASTERCARD, VISA AND JCB CREDIT CARDS AND CASH ARE ACCEPTED. DEBIT CARDS ARE NOT ACCEPTED. SECURITY DEPOSITS- FOR EACH RENTAL A CREDIT CARD - VISA, MASTERCARD, DINERS, JCB AND AMEX IS REQUIRED.
Roadside Protection
ALL INFORMATION FOR THE ROADSIDE PROVIDER IS LISTED ON THE RENTAL CONTRACT. ROADSIDE ASSISTANCE IS AVAILABLE 24-7. IN CASE OF DAMAGE, ACCIDENT OR DAMAGED AND LOST KEYS A TOW TRUCK FROM THE INSURANCE COMPANY IS CALLED. IF THE CUSTOMER CANNOT CONTINUE HIS TRIP WITH THE RENTED CAR A REPLACEMENT WILL BE PROVIDED. A 24-7 PHONE NUMBER OF THE INSURANCE COMPANY IS GIVEN TO THE CUSTOMER WITH THE CAR DOCUMENTS. NO FEES ARE CHARGED FOR ROADSIDE ASSISTANCE IN THE CASE OF DAMAGE OR ACCIDENT. IF THE CUSTOMER DAMAGES OR LOSES THE CAR KEYS AND IN CASES OF DRIVER NEGLIGENCE OR VIOLATION OF THE RENTAL AGREEMENT THE RENTAL CAR COMPANY WILL CHARGE THE CUSTOMER FOR ALL COSTS.
Renter Requirements
ALL DRIVERS - RENTER AND ADDITIONAL DRIVER MUST PRESENT A VALID DRIVERS LICENSE THAT HAS BEEN HELD FOR A MINIMUM OF ONE YEAR. NON-EUROPEAN CUSTOMERS MUST PRESENT A VALID INTERNATIONAL DRIVERS LICENSE. IN ADDITION TO VALID DRIVING LICENSE THE PRIMARY RENTERS MUST PRESENT A CREDIT CARD IN THEIR OWN NAME.
Shuttle / Arrival
After landing and collecting luggage, the customers should go out from customs zone. Then the customers will enter the Arrivals Hall, where our office is located. Our rental office will have Enterprise Rent A Car signage. This is a meet and greet location and a customer will be met by a staff member holding a sign with his and or her name in the Arrival Hall. It is recommended to quote your flight number at the time of reservation.
