THE RENTAL OFFICE AT THE BELGRADE CITY LOCATION SERVICES AFTER HOURS PICKUPS AND RETURNS. AFTER HOURS PICKUPS- OUR COUNTER WILL BE MANNED TO ACCOMODATE AFTER HOURS PICKUPS. THIS SERVICE IS ON REQUEST AND A MINIMUM ADVANCE NOTICE OF 48 HOURS IS REQUIRED. PLEASE CALL RESERVATIONS AT 381 112061569 FOR FURTHER INFORMATION. THERE IS A FEE OF 16.67 EUR PLUS VAT FOR AFTER HOURS SERVICE. AFTER HOURS RETURNS- PLEASE PARK THE RENTAL VEHICLE IN FRONT OF THE EKO SERBIA - HELLENIC PETROLEUM BUSINESS BUILDING AND DROP THE VEHICLE KEY IN THE DROP BOX LOCATED AT THE RENTAL OFFICE COUNTER. IF NO MEMBERS OF STAFF ARE PRESENT AT DROP OFF TIME THE CUSTOMER CAN LEAVE THE RENTAL AGREEMENT WITH THE KEY. CUSTOMERS WILL BE ASKED FOR A CONTACT NUMBER WHEN HE OR SHE PICKS UP THE RENTAL VEHICLE. IF A RESPRESENTATIVE IS REQUIRED TO CHECK-IN RETURNS AFTER HOURS AN AFTER HOURS SERVICE CHARGE OF 16.67 EUR PLUS VAT WILL APPLY.

MINIMUM AGE FOR ALL CAR GROUPS IS 18. MAXIMUM AGE FOR ALL CAR GROUPS IS 70. A FEE OF 3.00 EUR PER DAY APPLIES TO DRIVERS AGED 18-20 FOR ALL CAR GROUPS.

COLLISION DAMAGE WAIVER, CDW- COVERS THE VEHICLES LIABILITY AND FIRE WITH A DEDUCTIBLE AMOUNT. FOR CAR CATEGORIES MINI MDMR, ECONOMY EDMR, EDAR, EXMR 600 EURO, FOR COMPACT CDMR, COMPACT SPECIAL CXMR 800 EURO, FOR COMPACT WAGON AND AUTOMATICS CWMR, CDAR, CWAR 1000 EURO, FOR INTERMEDIATE IDMR 1200 EURO, FOR INTERMEDIATE SPECIAL IXMR, STANDARD SDMR , SDAR, SVMR, SVAR 1800 EURO AND FOR FULLSIZE VAN FVMR 2000 EURO. CDW DOES NOT PROVIDE ANY COVERAGE CONCERNING DAMAGES PROVOKED AT THE UNDERSIDE PART OF THE VEHICLE, INSIDE PART OF THE VEHICLE-SALOON, WIND SHIELDS, MIRRORS AND TIRES. BASIC CONDITION IS THAT THE DAMAGE IS NOT DUE TO INFRINGEMENT OF ROAD CIRCULATION CODE. THE ACCIDENT STATEMENT SHOULD ALWAYS BE SUPPLEMENTED SO THAT THE INSURANCES COVERS WILL BE IN EFFECT. IN CASE OF CAR ACCIDENT AND DAMAGES POLICE REPORT IS MANDATORY. WITHOUT POLICE REPORT THE CLIENT TAKES FULL RESPONSIBILITY.

ONE WAY RENTALS ARE AVAILABLE BETWEEN SERBIA LOCATIONS ONLY. ONE WAYS INTRA SERBIA ARE FREE OF CHARGE.

COST OF RENTAL INCLUDES UNLIMITED KM, SLP - THIRD PARTY INSURANCE AND VAT.

REFUELING CHARGES- FULL TO FULL. ALL VEHICLES ARE DELIVERED WITH A FULL TANK AND MUST BE RETURNED IN THE SAME CONDITION. IN CASES WHEN THE VEHICLE IS RETURNED WITH LESS THAN A FULL TANK THE DIFFERENCE WILL BE CHARGED ACCORDING TO THE OFFICIAL RATE OF THE RENTAL LOCATION. FEES FOR TANK SERVICES ALSO APPLY AT A COST OF 30 EUR PLUS VAT.

SUPPLEMENTARY LIABILITY PROTECTION, SLP - THIRD PARTY INSURANCE IS A LEGAL REQUIREMENT AND FREE OF CHARGE. IT PROTECTS THE RENTER, OR DRIVER, AND OTHER AUTHORIZED DRIVERS AGAINST LIABILITY IN THE CASE OF THIRD PARTY BODILY INJURY OR DEATH AND THIRD PARTY PROPERTY DAMAGE. THIRD PARTY LIABILITY INSURANCE DOES NOT COVER LOSS OF, OR DAMAGE TO THE RENTAL VEHICLE. RENTER, OR DRIVER, IS RESPONSIBLE FOR THE FULL VALUE OF THE VEHICLE REGARDLESS OF FAULT. SUBJECT TO ACCEPTANCE OF THE OPTIONAL INSURANCE OPTIONS.

CROSS BORDER POLICY- CROSS BORDER RENTALS ARE ALLOWED WITHIN THE EUROPEAN COUNTRIES WITH THE EXCEPTION OF BULGARIA AND ROMANIA. FOR MONTENEGRO, BOSNIA AND HERZEGOVINA, MACEDONIA AND KOSOVO A CROSS BORDER FEE OF 50 EURO INCLUSIVE OF VAT APPLIES. A PRIOR WRITTEN AUTHORIZATION IS REQUIRED. THERE IS ALSO AN INSURANCE FEE THAT APPLIES. THE GUARANTEE IS EQUAL WITH THE BUYING VALUE OF THE RENTED CAR. THESE KIND OF RENTALS SHOULD BE REQUESTED FROM THE RENTAL LOCATION AT LEAST 7 WORKING DAYS PRIOR TO THE PICK UP DATE. PLEASE CONTACT THE RESERVATIONS DEPARTMENT AT 381 112061569 FOR FURTHER INFORMATION. PROCESS AND PUBLICATION OF GREEN CARD- MINIMUM TIME OF PUBLICATION OF A GREEN CARD IS 7 WORKING DAYS. CHARGE IS 50 EUR PER RENTAL. THE GREEN CARD COVERS THE RENTED VEHICLE WITH BASIC INSURANCE, T.P.I., AS LONG AS IT REMAINS IN THE BORDERS OF THE COUNTRY FOR WHICH IT IS ISSUED. ROAD ASSISTANCE OR CAR REPLACEMENT WHILE DRIVING ABROAD IS AVAILABLE. DELIVERY AND COLLECTION UP TO 5 KM OF CITY LIMITS IS FREE OF CHARGE. FOR DELIVERY AND COLLECTION OUTSIDE OF THE 5 KM A CHARGE OF 50 EURO FOR EACH DELIVERY AND COLLECTION SERVICE APPLIES. THE DRIVER MUST BE PRESENT TO SHOW THEIR PASSPORT AND CONFIRM PAYMENT METHOD. PLEASE CALL OUR RESERVATION TEAM AT 381 112061569 TO REQUEST DELIVERY OR COLLECTION SERVICE.

PERSONAL ACCIDENT INSURANCE, PAI, PROVIDES COVER FOR THE DRIVER AND PASSENGERS, SUBJECT TO THE PERMITTED NUMBER OF OCCUPANTS IN THE VEHICLE, IN THE EVENT OF DEATH OR PERMANENT DISABLEMENT PER ACCIDENT. THE COST OF PAI IS 4 EUR PER DAY PLUS VAT. COVERAGE AMOUNTS VARY FROM COUNTRY TO COUNTRY AND MAY ALSO VARY DEPENDING ON WHETHER AN ADULT OR A CHILD IS INVOLVED. SIMILARLY PARTIAL DISABILITY MAY LEAD TO A LOWER PAYMENT OR TO NO PAYMENT AT ALL IF DISABILITY PERCENTAGE IS BELOW A CERTAIN THRESHOLD.

ACCEPTED METHODS OF PAYMENT- CREDIT CARDS AMEX, DINERS, MASTERCARD, VISA ARE ACCEPTED. SECURITY DEPOSITS, SD- FOR EACH RENTAL A CREDIT CARD - VISA, MASTERCARD, DINERS, AND AMEX - IS REQUIRED. DEPOSIT FOR CAR CATEGORIES MINI MDMR, ECONOMY EDMR, EDAR AND ECONOMY SPECIAL EXMR 600 EURO, FOR COMPACT CDMR, COMPACT SPECIAL CXMR 800 EURO, FOR COMPACT WAGON AND AUTOMATICS CWMR, CDAR, CWAR 1000 EURO, FOR INTERMEDIATE IDMR 1200 EURO, FOR INTERMEDIATE SPECIAL IXMR, STANDARD SDMR , SDAR, STANDARD VAN SVMR, SVAR 1800 EURO, FOR FULLSIZE VAN FVMR 2000 EURO. CASH DEPOSITS ARE NOT ACCEPTED. PERSONAL CREDIT CARD, NOT CASH CARD MAESTRO, E.G.- ELECTRON, AND CASH, DEBIT CARD CANNOT BE USED AS GUARANTEE CARD BUT CAN BE USED FOR THE PAYMENT OF THE RENTAL.

ROADSIDE PROTECTION- ROADSIDE ASSISTANCE IS PROVIDED 24.7 AND IS FREE OF CHARGE. THE 24.7 ROADSIDE ASSISTANCE TEL IS 381 66441100.

VALID INTERNATIONAL OR EUROPEAN UNION DRIVING LICENSE FOR AT LEAST 12 MONTHS, IDENTITY CARD OR PASSPORT.